With the recent severe weather events across Queensland, we would like to remind all tenants to please stay safe and take extra care during these conditions.
If your property has sustained any damage as a result of the weather, please report this through TAPI as soon as possible. Where safe to do so, please include photos and a description of the damage so our team can assess the situation and arrange any necessary repairs.
What is classified as an emergency repair?
Under Queensland tenancy legislation, emergency repairs include:
A burst water pipe or serious water leak.
A blocked or broken toilet.
A serious roof leak.
A gas leak or dangerous electrical fault.
Flooding or serious flood damage.
Serious storm, fire or impact damage.
A failure or breakdown of the electricity, gas or water supply.
A breakdown of an essential hot water, cooking or heating service or appliance.
Damage that makes the property unsafe or unable to be secured.
Damage or faults likely to cause injury, property damage or significant inconvenience to tenants.
A serious fault affecting safe access to the property, including staircases or common areas.
Repairs required for the property to meet minimum housing standards.
What to do in an emergency
If your property requires emergency repairs, please contact the emergency repair contact listed on your tenancy agreement immediately and report the issue through TAPI.
For storm and flood assistance, please contact the State Emergency Service (SES) on 132 500.
For any life-threatening emergency, please call 000.
Non-urgent maintenance
For any damage or maintenance issues that do not fall under emergency repairs, please submit a maintenance request through TAPI so our team can arrange the necessary repairs.
Please do not attempt to undertake any repairs yourself or enter areas that may be unsafe, particularly where there is flooding, electrical damage or structural damage.
We appreciate your patience and understanding as we work through any weather-related maintenance requests.
Your safety is our priority. Please stay safe and take care!
Kind regards,
Sage Realty Property Management Team